Category Archives: write500

Casting off for new shores

One thing I’ve learned this week – even if you know about the sunk cost fallacy, it can still somehow creep up on you unexpectedly.

Writing has been a lifelong dream for me. For about as long as I can remember, I’ve always been fascinated with stories, and would constantly dissect and re-imagine them in new ways.

But it never felt like the right time to actually write. The reasons are varied, complex, mostly depressing, some aggravating, and all in the past – the sum of it is that I’ve never really been able to settle on something that I actually wanted to do, and as a result of that paralysis, have done largely nothing.

Last year, May 2016, I redid this blog – archived all the old content, changed the domain name (supremely happy to have landed wogan.blog, let me tell you), and wrote this introductory post.

Fast forward a year, and while I’ve done some measure of that privately, I haven’t done nearly enough of it publicly. What I have done, instead, is retreat back to the same comfort zones I’ve always had.

 

Towards the end of 2016 I started getting agitated that I wasn’t making progress with my writing, and decided to tackle it as a pure productivity problem. People are writing and publishing books every day – there has to be a system that will work, right?

That’s where the idea for Write500 came from – my own desire to set specific goals that I could hit, every day, and make progress as a result.

But then my comfort zones kicked in.

When I talk about the “sunk cost fallacy”, the first assumption you might make is that I’m referring to the time I spent on this specific project – which is a factor. Over the last few weeks I’ve been working on Write500 more or less because it exists, and because I know there are people that are interested in how it evolves. Not so much because I think it can actually solve the problems I need it to solve.

So that’s one level of fallacy right there – working on something because I’ve been working on it before, and the cost of killing it is somehow (inexplicably and irrationally) unacceptably high.

But there’s another level to this, and it’s only in this last week that it’s really been driven home for me: My career so far is, itself, a sunk cost.

My approach to solving problems is almost always rooted in software, which shouldn’t be a surprise – I learned to program at a very young age, and because of my knack for it, I was able to get a job, which I was then able to turn into something resembling a career.

As a result, when I’m deciding the best way to add value to the world (which I believe is something we should all try and do, in our own way), my main inclination is almost always software. I keep coming back to it, thanks to how far its gotten me in life so far.

Over the last year though, that inclination’s been challenged somewhat. Last year around this time, I was in the process of handing over my biggest freelance client to another agency, thanks almost entirely to burnout.

The idea of working late nights developing software for paying customers had lost its appeal entirely, despite how absolutely brilliant it was to be able to monetize my nights and weekends, and build up some savings as a result.

I’ve had a similar inclination at work, too – whenever a new problem presented itself, and if it could be solved with some custom development, that would always be the first suggestion I’d make.

Which had not been a problem, really, up until the end of 2015 – I had latitude to develop things that I thought needed to be developed. The change of my job role had also forced me to change the way I solve problems – including occasionally not solving them at all.

I imagine it’s at this point that a lot of developers would quit out of frustration – feeling like they’re adding no value, or taking umbrage at not being able to use or grow their skills.

I didn’t quit, though, and I ended up learning something new: That it was possible for me to be productive (and add value) without writing a single line of code.

I’m sure that seems obvious to a lot of people, but it’s only recently become clear to me how big of a mental shift this actually is. And it brings me back to the thing about writing.

I’ve wanted to be a writer for as long as I can remember – the idea of spending time in my own world, creating characters and stories within it to share with other people – is incredibly appealing.

But with my very narrow view of problem-solving, I’d always look at my lack of writing as something that could be solved with software. And so instead of actually writing, I’d set out to shave as many yaks as possible.

It’s the old “if all you have is a hammer” adage – the problem of me not writing started to look like a nail. A problem that could be solved if I just found the perfect combination of tools, frameworks, and the right approach.

Which as it turns out, is horribly wrong – at least for me.

Most of my work on Write500 was underpinned by that. The first, most basic thing it was meant to do was deliver daily writing prompts (a tool I always wanted to build anyway). But beyond that, I wanted Write500 to solve two other problems: Be a daily go-to tool to produce new content, and be a revenue-generating SaaS product.

Except that neither of those things (and it’s obvious now) actually move me any closer to me being a writer. It’s actually the exact opposite: I’m creating new tasks for myself that specifically prevent me from writing, but justify it by telling myself that once I build this, I’ll be equipped to write.

Which is bullshit, and I think I always knew it was bullshit, but I let myself believe that anyway.

Another big dimension to all of this is that I’m doing all of this work in my spare time. What little of it I have, anyway. Time to work on these sorts of things is a scarce resource for me, and I haven’t been making very good use of it by focusing almost entirely on things that move me in the exact opposite direction of my goals.

And so last night, while processing all of this (and failing to fall asleep) I came to the eventual realization that I have to kill Write500. Specifically, the extensions to it – the daily prompts thing is still quite useful, and low-maintenance on my part.

Once I actually go through the process of producing and publishing something, I’m sure I’ll uncover lots of problems from that experience – and I might find a gap that could be filled with software.

For now, though, I’m rolling everything back and parking this project. A part of me still hates to do it, but the reality is that I have limited time available to me, and I’m not actually making the progress I want to make.

Instead, I now know I should be focusing on the things that are outside my comfort zone: Namely, writing things I think are shitty, and sharing them with people that might have nothing good to say about it. Which will be a start 🙂

Write500 and the Abyss of Reluctance

The story of Write500 so far can be best summed up in this commit chart from Bitbucket:

Screen Shot 2017-05-30 at 6.11.39 PM

The project started in December 2016, with the intention to create a tool to help writers write every day. At the time, I was pretty optimistic about my ability to retain focus:

…if I can finish this off as intended, I’ve got some other feature ideas to throw in. But right now, I shouldn’t get distracted 😉

I wrapped up and launched the first version before December drew to a close, and I was able to open registrations on 1 January 2017 – ringing in the New Year with a new project.

I then engaged the marketing engines, trying out a few different formats, and it wasn’t long before I reached the 500 subscriber mark. That, too, was hugely motivating – and it was less than a week later that I created the write500-app repository, starting work on the “real” version of Write500.

This was going to be the web app that I had originally envisioned, plus a ton of new ideas that I had picked up over the first few weeks. It was going to be an all-in-one of sorts: Writing and statistics, a built-in social feature, built-in community, and enough features to support two pricing tiers.

At the time I wrote my 28 January update, I had not actually done any creative writing since the 13th (about the time I started planning out the full app). I figured it was okay to let that lapse, since I was focused on building something that would eventually help me get back on track.

That momentum carried all the way through into the first two weeks of February, which is when the inertia set in. It’s pretty clear from the chart above: my code commits to the project simply fell flat. Looking back on it now, there were two main reasons:

Feature Fatigue

Too much, too early. I had actually managed to build up (at least, in my head) a beast of a system, but for every new feature I added, it felt like more features were missing. Pretty soon, the lists of things I planned on implementing had eclipsed the intention of the project itself (seriously, I was reinventing activity feeds towards the end).

I could actually start to feel the drift: More and more hours were being spent productively, but it felt like every new commit was pulling me further away from launching a usable product. Worse, it was getting harder for me to justify why the code I was working on, would actually help writers write more.

In the space of a few weeks, Write500 turns from an exciting project, to something resembling dread – towards the end, I just couldn’t bring myself to open the IDE and carry on working. I was firmly in the Abyss.

No Dogfooding

I had stopped writing every day – the irony of which does not escape me. At some point it became more important to me to work on Write500, than it did to actually write every day – the very problem Write500 purports to solve.

As the necessity to write every day started to wane, so did my motivation for solving the problem. It was a spiral I managed to trap myself in pretty effectively – as the scope of the product expanded, and my capacity for daily writing diminished, I thought I could solve the problem by designing extra features.

I had lost sight of trying to solve the problem for my hypothetical users in the simplest way, and was instead trying to solve a problem that existed entirely in my mind.

With the marketing campaigns long-expired (and subscribers only trickling into the free list), and my own capacity for writing eaten up by software development, that vicious cycle finally ground me down to complete ineffectiveness around mid-February.

It’s usually around this point in my projects where I just give up – I decommission, archive, and shelve, chalk it up to my inability to stay on-target, and move on. And I came close to doing that several times.

How is Write500 different? In the end, I think it had everything to do with this chart:

Screen Shot 2017-05-30 at 6.36.35 PM.png

After almost 5 months on the daily list, less than 25% of users had unsubscribed. More than 600 people were still getting value out of those daily prompts.

That chart gave me a different perspective on the problem entirely. Where I had been trying to solve problems with introducing ever-more-complex features, most users to date had simply been carrying on with the free list.

Maybe I was over-engineering it? That thought only occurred to me around mid-April. Maybe it would be possible (even, desirable) to throw away everything except the core experience (getting a new prompt every day), and basically start over.

The Great Purge

And so on 11 May 2017, I started doing just that.

Screen Shot 2017-05-30 at 6.42.57 PM.png

I gutted the entire project – all the controllers, views, models, migrations, resources, assets, most of the configuration, most of composer.json. And then I started over.

By the end of the first day, I had re-implemented the basics – authentication, prompts, the basic writing interface, the streak display. All perfectly-functional components of the behemoth project, brought over more-or-less intact.

The remarkable thing here? In the old project, those exact same components felt like smaller by-products of a larger vision. In the rebuild, with a fresh perspective, they actually felt like core components again. I found myself able to chart a much clearer path between the code I was writing, and the value I expected my users to be able to get out of this.

A week later, I had the subscription mechanism and Paypal integration restored, and documented better than before. I added a new Statistics mechanism, which now tracks and records wordcount and speed pretty much in realtime. I added the export options which were initially high on my list of priorities, but had fallen by the wayside.

This purge-and-refactor process brought back all the motivation I had lost before. Write500 transformed again – from something seemingly without end, to a project I could conceivably finish.

All the commits from the 21st onwards were mostly cleanup and polish – fixing typos, rearranging screen elements, testing in Browserstack (unbelievably useful) for the major mobile devices, adding a streamlined migration onboarding path from the free list service, and so on.

This past Sunday (the 28th) I rounded it off by adding the Terms and Privacy pages (TermsFeed.com was enormously helpful for the former), and finally pushed the v0.3.0 tag. I did this while sitting in a hotel room in London, having just landed a few hours before.

On Monday (thankfully, a bank holiday in the UK), I was able to refine and run the new dispatch system, and gave it a full day to test. And today, I completed the migration of all users from the free list service to the new version of Write500.

Less really is more

There’s an excellent quote – the origins of which I have long since forgotten – which I routinely forget to apply to my own work (and I’m paraphrasing a bit):

Every project eventually exceeds the developer’s capability to maintain it.

Write500 outgrew my ability to maintain it even before it had made it out of my dev environment – which is not smart, and is the reason I failed to launch it in the first place.

With limited time and resources, the smartest approach is almost certainly the leanest one. The version of Write500 I have deployed right now (0.3.5) is a far cry from the vision I have for it, but it has one compelling thing in its favor: It exists.

 

Carrying on

It exists, but it’s also only getting started. The real test is whether or not there is actually a market for this. I’m happy with the way the free list has performed – there’s clearly some demand out there for tools that make consistent writing easier to achieve.

Is there enough demand, though, to turn this into a paid product? I guess only time (and marketing!) will tell.

At the very least, I’m glad to have been able to make this amount of progress. Write500 is the first project that actually came back from the Abyss of Reluctance, and made it into production.

Which, right now, is enough for me!

Write500 – One Month In

I promised myself I’d write a post at the end of January, reflecting on the progress and lessons learned from Write500 so far. It’s been a busier month than I was expecting!

My goals

At the start of the month I set a few goals for myself:

  • I’d write to the same prompts that users get every day
  • I’d broadcast 1 image per day on social media to promote Write500
  • I’d work towards a web app that could go into beta by the end of the month

As it turns out, doing all of that with consistency, on top of having a regular 9-5 is a bit more of a challenge than I initially thought!

Some numbers

Before I get into the full run-down, here’s the part most people are likely to care about: the stats!

I started Write500 as a free mailing list, launched on 1 January of this year, and promoted in a few places (notably, Instagram). All the campaigns have now expired, and as we approach the end of the month, here are the highlights for that list’s performance:

Screen Shot 2017-01-28 at 3.57.28 PM.png

Of the 709 users currently subscribed to the free daily prompt list:

  • 683 (96.2%) are still active, and receive daily emails
  • 26 (3.7%) have opted out
  • 144 (20.3%) open their prompt emails every day

Since migrating the user database to the new list system on 17 Jan (more details on that below), I’ve had an additional 23 users join the list – without spending any money, and barely any effort, on marketing.

Screen Shot 2017-01-28 at 4.19.54 PM.png

My traffic curve looks exactly like you’d expect – lots of interest during the time the Instagram campaign was running, and very little when it ended. Interestingly, the campaign only officially concluded in the early hours of 13 January, after interest to the site started slowing down.

Filtering for all traffic starting 14 January, this is what my Acquisition Overview looks like:

Screen Shot 2017-01-28 at 4.22.08 PM.png

It’s encouraging to see Referral and Organic Search showing up in Channels. I’ve still got a ton of work to do, in terms of content marketing – a full site+blog overhaul, to start.

Finally, and probably my favorite part:

Screen Shot 2017-01-28 at 4.24.42 PM.png

Write500 is now ranking #1 for its own keyword on Google, Bing and Yahoo (hence DuckDuckGo putting it at #1 too). Which, to be fair, wasn’t much of a challenge – there is only 1 other domain (write500.com) that could be said to be competing for that keyword.

I do feel that this bodes well for offline and word-of-mouth marketing, though!

Actual achievements

Goal #1: Writing

In terms of the writing, I started out pretty strong – I produced 12249 words between 1 Jan and 12 Jan. There were a few blog posts in there, but most of the words came from the daily prompts.

I started losing traction on this around 13 January, which is no coincidence – that’s when my mental bandwidth for this project started to narrow, with dayjob-related work ramping up. I had to start making compromises, and figured that it would be better to prioritize the app itself.

I’m still pretty happy with what I achieved here, though – 12k words in January represents more than I wrote across most of 2016. And I now know I’m capable of this, I just need to find the mental space again.

Goal #2: Image Publishing

When I started working on the prompt database for Write500, my first step was to collect 366 inspirational, motivational and literary quotes. They were originally intended to be used to decorate the daily emails, providing something else to read other than the prompt and the instructions itself.

When I spun up the Write500 Instagram account, I realized I could find a secondary use for that content – publishing each quote as an image. So I created a batch of 25 images – here’s a sample:

I used one of those as the creative on my Instagram ad, and it performed really well, so I decided to keep publishing those images every day. Even after the campaign ended, those images kept getting likes (as much as 80 per image).

However, this too suffered from a lack of time. I published every image on schedule, from 1 Jan to 18 Jan, until I missed my first day. I then managed to publish daily until the 21st, at which point I hit a bit of a wall.

I needed to make time to create more images in order to continue publishing daily, but at this point there wasn’t an immediate return on it. Even though the images are well-received on Instagram, I got very few signups that way. The only benefit to continuing might have been to keep building up my profile, which felt a bit like putting the cart before the horse: There’s still no app I can send people to.

I will eventually pick this up again, and produce the remaining 340-or-so images. That’ll be a marketing exercise though, and right now, the app is more important.

Goal #3: A Write500 Beta

I might actually make this one! Right now, it’s Saturday afternoon. I’m taking a break from a few hours of dev to write this post, and I’m intending to continue when it’s published. There’s only one core feature left to add, a few style cleanups, and then I’ll be able to start inviting beta users.

I had to jump through quite a few hoops for this one. When I started Write500, my plan was to build one app that allowed both free and paid signups, and I’d port over the users from the free mailing list into it.

When I actually tried building that out though, I started running into issues. Small ones, sure, but I could already see the technical debt forming – I’d have to make lots of exclusions and compromises to have both personas co-exist in one database.

So instead, I took a few days to break out the free mailing list feature into its own project. It now lives at https://list.write500.net as a standalone automated mailer, and exists independently from the main project.

I might even polish that up and release it as a standalone product someday. It just needs a nicer content editor and subscriber management features, but is otherwise a fairly capable bulk mailer (including a bespoke interaction tracker), using the very-reasonably-priced Amazon SES as a backend. Who can argue with $0.10 per thousand mails, and not having to send your subscriber or interaction data to a third party?

With the List system out of the way, I started building the app itself. I didn’t have much of an architecture or feature layout in mind when I started – I just knew the broad strokes of what I wanted to accomplish. Which, to date, has been the following:

  • Subscription integration with Paypal (the only global payment provider that I can use right now), using their PHP SDK to create and execute Billing Agreements.
  • An MVP for the main interaction loop (receive prompt, write words, get statistics), in a basic but functional Bootstrap-based UI
  • A Programs feature, that delivers the prompts on a schedule – this replaces the mailing list in many ways.

And I do have a few screenshots to share! Click to enlarge.

Up Next?

So right now, Write500 addresses the write-in-isolation use case: the writers who prefer to work alone, and only need to see their statistics and streaks building up over time for motivation.

Of course, there are other types of writers out there. I’m in a slightly different cohort myself: I prefer writing as part of a small group, sharing notes and progress as I go. I find that being surrounded by other writers helps the motivation somewhat.

Logically, Write500 needs a Groups feature of some kind, but I’ve given that far more thought, and I’m going to try something kinda new: Tribes.

About Tribes

One of the problems I have with normal groups (the sort you have on Facebook, for instance), is that as the size of the group goes up, the quality of the interactions goes down.

Not all interactions, of course – users still post useful things, and engage in useful ways. But when a group gets too big, it loses its initial sense of closeness and community. More members eventually means more rules, more moderation, and inevitably, users going quiet, leaving the group, or splintering off to form their own.

For Write500, I need a Groups feature that encourages everyone in the group to engage on a regular (daily, preferably) basis, while still feeling that they’re getting good personal engagement with other users. Doing this in a classic open-ended group would be difficult. That sort of interaction would be deafening, for one: signal-to-noise will be going way down.

And there’s also the fact that different personas want different things out of their groups. Some prefer lively debate, some prefer terse updates, some prefer checking in multiple times per day, some prefer checking in once a week.

So with Tribes, I’m going to create a groups feature that has the following characteristics:

  • Max of 10 users per Tribe (to start), and Tribes need to split in order to grow.
  • Users join on a time-limited tryout (or need to be invited), and every other member of the Tribe has to explicitly (and anonymously) vote to include them permanently
  • Notifications and events from Tribes will have a dedicated section in Write500 (Tribe Newsfeed), and be the most visible form of notification available
  • Users can only belong to one Tribe at a time

Completely antithetical to standard community growth tactics? You bet!

With Tribes, I specifically want groups of writers to form strong relationships with other writers in their genre/pace/orbit, and feel at ease about sharing more about their work than they’d regularly share on an open group.

I also want to make sure that being in a Tribe is a rewarding experience, and that other members of the Tribe pay attention to what you have to say – not always a given in a group that can grow uncontrollably.

When this comes to the actual writing, there’d be integration there too – the ability to broadcast a completed prompt to your Tribe, letting them review and comment on your work. Which feels like a better solution to me, than just broadcasting your work in a public square and hoping to catch people’s attention.

Of course, this entire experiment could fail and I just end up going back to standard groups! I’m optimistic, though, that a format like this would create an environment that some users would find useful.

Shoutout: StartupStudyGroup

If you read this far down, well done! You’re clearly someone who’s interested in the details, and how new products and services come about -so you really should check out startupstudygroup.com!

I joined the SSG Slack group earlier this year, and the community there has provided me with valuable insights and encouragement so far. If you join the SSG Slack, come say hello in #write500!

And now, back to the grindstone.

Write500: My first 500 users.

After blogging about the start of Write500, I told myself I’d write a follow-up when I reached 500 subscribers. That happened a lot faster than I expected it would.

Yes, I’m at 500 opt-ins – barely 10 days into this.

In this post – expect stats, charts, breakdowns, and guesses as to what sort of marketing worked for me, what did not, and where I plan on spending my time next.

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